Privacy Policy
1. Information We Collect
When we say “Personal Information” we mean information that identifies you personally, and use this as a general term to refer to the different categories we describe in this section.
We may collect the following types of Personal Information:
- Account Information. Information such as your name, user ID, password, date of birth, billing address, payment information, or other contact information (e.g., email or phone number).
- Self-Reported Information. Information you choose to provide, such as ratings, survey answers, or preferences, to us.
- Health Information. Information you provide to us or our Medical Team, related to your physical, mental, or other health conditions.
- Device Information. Information about the computer or device that you use to access our Services. This could include device attributes like the IP address, operating system, browser type, or app version, device IDs, and other identifiers associated with your device.
- Log Information. Information related to how you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages, and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information.
- Location-Related Information. Information about your location, such as your IP address or zip code.
- Cookie Information-Information on how you use the Services, or how your devices access the Services is collected via the use of cookies, web beacons, mobile device identifiers, and other technologies. We do not support the Do Not Track browser option.
Aggregate Information Aggregate Information is information that is stripped of identifying information, like your name or email, and is combined with that of other individuals, and analyzed as a whole, so no single individual can be identified. Aggregate Information is considered non-personal information for purposes of this Privacy Policy, and we may disclose it to others without limitation for any purpose, by applicable laws and regulations.
2. How We Collect Information
- From You: We collect information from you when you provide it to us directly, such as information provided during account registration or a telehealth visit, through the messages you send us, or information you directly authorize to share with us from another entity, like lab test results.
- Through Your Use of The Services. We may collect information about you through your use of the Services, such as through service providers who use a variety of technologies and tools to collect such information, such as cookies, web beacons, and other technologies when you visit or interact with our Services.
- From Third Parties. We may obtain additional information about you from third parties, such as marketers, partners, researchers, and others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any Services we provide. We may use third-party website analytics services in connection with the Services, including, for example, noting mouse clicks, mouse movements, scrolling activity, and text that you type into the Website.
3. How We Use Information
We use your information to:
- Provide, develop, maintain, operate, improve, enhance, administer, protect, and troubleshoot our Services and your experience with them;
- Track and analyze trends and usage of the Services;
- Communicate with you, including customer support, reminders about your telehealth appointment, and prescription-related notifications, to inform you of our Services, and other offers and information that we believe may be of interest to you;
- Customize and tailor your experience of the Services;
- Secure our systems, prevent fraud, and protect the security of Monarch Rheumatology systems;
- Enhance the security and safety of our Services;
- Verify your identity and prevent, detect, and investigate fraud and other potentially illegal or prohibited activities;
- Enforce, investigate, and report conduct violating our Terms of Service and other policies that govern your use of the Services; and
- Comply with our licensing, legal, and regulatory obligations.
4. How We Share Information
Rest assured, Monarch Rheumatology does not sell, rent, license, or trade your Personal Information. We may share your Personal Information as follows:
- As Directed by You. When you direct us to share Personal Information, we will do so on your behalf.
- Service Providers. Monarch Rheumatology may share your Personal Information with other companies that work with, or on behalf of, Monarch Rheumatology to provide products and services. For example, some of the types of service providers include payment processors, order fulfillment, marketing and analytics, cloud storage, and IT and security vendors.
- Healthcare Providers and Pharmacies. Monarch Rheumatology may share your Personal Information to provide Services to you, such as treatment, running our healthcare operations, processing payments, pharmacy fulfillment services, and quality assurance reviews.
- As Required by Law, To Prevent Harm and/or in the Public Interest. We may provide Personal Information about you to respond to subpoenas, court orders, legal processes, or governmental regulations, to establish or exercise our legal rights or defend against legal claims. Where necessary, we will share information to investigate, prevent or take action regarding illegal activities, suspected fraud, safety or security concerns, or as otherwise required by law.
- Business Transfers. We may share your Personal Information with other business entities in connection with the sale, assignment, merger, or other transfer of all or a portion of Monarch Rheumatology business to the such business entity. This Privacy Policy will apply to your Personal Information as transferred to the new entity.
- Affiliates. We may share information with entities within the Monarch Rheumatology family of companies.
5. Your Privacy Choices
We believe you should be in control of your Personal Information. You can make the following choices by contacting the Patient Support Team at 214-432-9664 or by sending us a secure message through the Patient Portal :
- Communications: You can choose whether we may contact you (such as through email, in-product notifications, push notifications, or text messages) for a product or promotional purposes, or certain transactional messages, such as an appointment or prescription notifications. Except as required to provide you the Services you requested, you can also ask that we stop sending SMS/text messages by replying “STOP.”. You can also click “unsubscribe” at the bottom of promotional email communications.
- Access: You can access and download your Personal Information processed by Monarch Rheumatology.
- Correction: You can correct certain account information, such as the email address or phone number associated with your account. You can also make these changes in your account settings.
- Deletion: You can delete your account at any time. Please keep in mind we are required to retain certain limited information for legal and regulatory purposes, such as information that is part of your medical record